Chocolate wipe out out the worm living when being good The producer promises to compensate " Go back on the words "

Chocolate wipe out out the worm living when being good The producer promises to compensate " Go back on the words "
Studies have suggested, the behavior to the baby is beneficial that the pregnant woman eats chocolate. But one in Dalian of Liaoning " The ready-to-be mother " But met something strange making her greatly surprised, she is wiping out the brand of a century of U.S.A. - -In the chocolate, have the white living worm of rice when being good. Recently, network this receive the intersection of consumer and Miss Chen this to the intersection of chocolate and appeal of Company when being fine. Have the third and find that climb out of " The living worm " .
According to Miss Chen's reflection, it Wal-Mart buy spend 79 buy one the intersection of pot and 340 milk and almond mix load with by carefree (Shanghai in Dalian on will it be August 3 2009 Chocolate when being good that limited company makes the food. Opened the box to take the next day, just began Miss Chen and has not noticed very much, but when she had the third, what made her greatly surprised is, she finds that there is a white insect that crawls inside chocolate out. She has opened chocolate left in the box subsequently, nearly each one has insects. "That insect is alive, felt very disgusting in the stomach at that time, felt sick! " Miss Chen suspect it is almond that cause infested through high temperature process. The ones that upset Miss Chen even more are, begin to suffer from diarrhoea until the afternoon of the next day two hours later.
The commitment of the producer is difficult to fulfill
Miss Chen has already had 11 all over the body pregnant pregnant women as one, have the so unsafe food, uneasy in the heart, very afraid that will influence the child in the stomach. Then the reaction situation that she phones producer's customer service right away, and put forward it by a compensation ten and the hospitalization cost caused by food security question and requirement of the spiritual financial loss of 1000 yuan. Customer service personnel have recorded detailed information, and after consulting with leader, agree Miss Chen's requirement.
But the next day, one claimed it is a distributor of Dalian that makes a phone call to Miss Chen, inquire her that posted the two boxes of same products for Miss Chen on the third day after requiring, and say: "Other other things require it is impossible. It is careless what method is liked to take " . And when Miss Chen looks for producer's customer service again, customer service personnel express that will provide and reply after communicating with the distributor, but later on Miss Chen has not received the telephones of producer and distributor again. Only in several days after if you can't receive, perform a task perfunctorily chocolately two box again.
Really compensate? Both sides stick to one's own version
Why is the commitment of the producer difficult to fulfill? Relevant person in charge Miss Cao of the company when the reporter relates to well, she says firmly: "Compensate as to the financial loss of 1000 yuan of consumers and we have never promised with the requirement for a compensation ten, can be proved with recording of company's customer service telephone! " Miss Cao still tells reporters, after consumers Miss Chens converse with the customer service personnel of the company, Miss Chen says that can accept the like product not unsealed to infested chocolate and another pot yet is changed together. From August 5 to the 14th, after offering two pots of like products to Miss Chen for the first time, Miss Chen says that is unsatisfied with fresh degree of this product. The company offers two pots of like products in addition. But the statement of producer and consumer far from each other in statement of Miss Chen. Miss Chen tells reporters: " she (customer service personnel) Told me that will get in touch with the Dalian distributor at that time, let him apologize to me to the doorstep, take worm's chocolating left away, and meet my requirement. " And Miss Chen think the intersection of producer and it meets requirements of her to be exactly to agree her with one ten compensation compensating for 1000 requirementing of financial lossing said.
Company's customer service when being good: The worm's ovum produced in warehousing and transportation
The reporter gets in touch with service department after sale of chocolate company when being good subsequently. To the question that Miss Chen meets, one job number tell reporters for 1605 staff member, contain cocoa butter in chocolate, cocoa butter is a kind of rich fatty nutriment of candy high in high oil content, very suitable for the growth of the worm's ovum, but the company has adopted a whole set of overall harmful thing governing plans to avoid the growth of the worm's ovum while chocolate produces, and to the baking of the nut, adopt the high temperature that pest and worm's ovum can't survive. But in warehousing and transportation, if the temperature changes and receives external pollution, the bacterium will penetrate the packing materials (except the metal and glass) Adhere to it chocolate, thus cause production and growth of the worm's ovum. "Mean consumers have the quality problem that chocolate with insect is not your products, but the odjective cause causes in warehousing and transportation, right? " Her answer of question to the reporter is definite.
Up to distribute new dispatchs, the opinion that both sides have not reached an agreement to this question yet.
|